THIS IS A DIRECT HIRE POSITION NOT A CONTRACT
Front Desk Receptionist (Dental Office)
Position requires prior office experience and ability to multi-task.
Person will also be required to perform front end responsibilities which are as follows:
Prior experience in a Dental Office strongly preferred!
Answers Phones
Fills Schedule
Checks patients in and assists with checking patients out
Sets next arrival indictors when patients arrive
Observes if patients are waiting too long in waiting room; informs patient of wait length, etc.
Adds new patients medical history and demographic information to computer, highlights health issues on medical history.
Calls patients when late for appointments
Pulls charts, prints/highlights route slips
Provides patients with information re; tx fees, deposit and cancelation policies, others as needed
Calls patients if doctor is running ahead or behind schedule as requested
Highlights daily routing slips for alerts and OD prophy’s not scheduled
Pulls daily charts for scheduled patients and prepares information for morning meeting
Files charts ensuring labels and stickers are affixed and files all miscellaneous papers
Brings all charts to specified location
Makes confirmation calls 1 week and 2 days out
Handles credit pre-approvals
Sends new patient welcome letters, include coloring books for child's first dental visit
Makes sure all charts for the day have insurance breakdowns
Verifies Premed status
Sends e-claims and corrects rejected claims; resubmits as needed
Tracks new patient phone calls for EOD report
Checks highlighted OD prophy’s from the day indicating how many scheduled, adding not scheduled and updates computer information appropriately
Completes daily CC settlements
Takes out mail, checks drop box and brings in mail sort
Performs daily back up of server and rotates discs
Performs daily back up on front computer
Be familiar with dental terms and procedures with ability to answer patient questions/concerns
Turns in lost patient trackers for month
Updates/verifies demographic info. with patients at check in
WEEKLY
Ensures marketing materials are accessible for patients on front counters
Ensures waiting room area is stocked and empties trash cans
MONTHLY
Keeps updated magazines in waiting room
Performs end of month purge of routing slips and eclaims
Refills postage meter
Orders supplies for credit cards machines and postage meter as needed
Maintains updated quickfill list
AS NEEDED
Inactivates patients as needed, makes notes in account
Enter referrals letters as received, date
Other Duties as assigned |
